Hello Ebony, Thank you for your interest in the Hisense 58R6E and for taking the time to provide us with a feedback. We’re so sorry that you've received your television damaged. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive customer experience that we strive to consistently deliver. This is no more acceptable to us than it is to you, please reach out directly to our support team at 1-888-935-8880 or email us at Service@Hisense-usa.com. We look forward to hearing from you! Thanks Again, Harley with the Hisense Support Team

Hi Erica, thank you for purchasing the Hisense 58R6E and for taking the time to provide us with feedback. We’re so sorry to hear that your TV is no longer working. We take pride in making sure we produce high-quality, reliable televisions and apologize that you didn't have the positive experience that we strive to consistently deliver. We do appreciate the feedback and review as this helps us improve our products and services, not only for our loyal customers, but for our customers of the future as well. Since this unit is no longer covered by Hisense's manufacturer warranty, we kindly suggest reaching out to a certified electronics technician for assistance. Thanks again, Harley with the Hisense Support Team.