Hello! <br />We&#39;re sorry to hear your Contigo SNAPSEAL Insulated Stainless Steel Travel Mug 16oz is leaking. This can sometimes happen if the lid or gasket isn’t sealing properly. Please ensure the lid is fully closed and the gasket is correctly positioned.<br /><br />If the leak persists, you can contact Contigo Customer Service for a replacement lid or to explore warranty options.<br /><br />We appreciate your feedback and hope this helps resolve the issue.<br /><br />If you run into any difficulties or have product-specific questions, feel free to reach out to us via our website or LiveChat. We’re available Monday through Friday, 9 AM to 5 PM ET and are happy to assist in any way we can. Warm regards, Contigo Consumer Care Team

Hello Uma! <br />Thank you for letting us know about your experience with the Contigo 16 oz. Huron 2.0 SnapSeal Stainless Steel Travel Mug. I’m sorry to hear that the color near the lid closure began to wear off so quickly. That’s not the level of durability we expect from this product, and I understand how disappointing it must be to see that happen after only a couple of uses.<br /><br />Our painted finishes are designed to withstand everyday handling, so early wear like this is something we definitely want to review. <br />As the transaction was made through Walmart, their customer support will be the best point of contact for order status, fulfillment, or cancellation matters.<br />If you need product guidance or support, our team is happy to assist. Please reach out through our website we&#39;re available Monday to Friday, 9 AM – 5 PM ET.<br />We appreciate your patience and understanding.<br />Contigo Consumer Care Team

Hello Julia! <br />Thank you for reaching out about your Contigo 16 oz. Huron 2.0 SnapSeal Stainless Steel Travel Mug. I’m sorry to hear that the plastic top feels too light and that the bottom valve is difficult to press. That’s not the experience we want you to have with this mug.<br /><br />The SnapSeal lid is designed to be lightweight while still providing a secure, leakproof seal, and the valve should open with firm but comfortable pressure. If it feels overly stiff or gives the impression it may not hold up over time, we definitely want to take a closer look.<br /><br />When you have a moment, please send us a photo of the lid along with your purchase details so we can review the issue and determine the best solution for you via our official website. We appreciate you bringing this to our attention and we’re here to help with anything else you need, our team is available Monday through Friday from 9 AM to 5 PM ET.<br />Thank you for bringing this to our attention.<br />Contigo Consumer Care Team